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Towards a service-dominant platform for public value co-creation in a smart city: Evidence from two metropolitan cities in China

機譯：打造智慧城市中以服務為主導的公共價值共創(chuàng)平臺：來自中國兩個大城市的證據(jù)

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Providing, integrating and improving efficient public service in the construction of 'smart cities' in metropolitan areas have been showed to be difficult to achieve. In this article, we propose a strategy for developing service dominant platforms with the advancement of ICT and more internet enterprises initiatives. We use the concept of SDP (service dominant platform) as a key contributor in a smart city's construction to explain how value can be co-created during the formation and evolution of the platform. Drawing on case materials from a Business oriented platform named WeChat in Guangzhou and a government-oriented one in Shanghai, an analytic framework on platform and service innovation-relevant theories are built around the dynamic cyclical value co creation, and three elements are identified in this process defined as value proposition, value in exchange and value in use, which consist of ten sub-elements on different SDPs along four dimensions, namely openness, services innovation, governance and resource. The study makes three contributions. First, it provides new evidence that pursuing smart city construction is not a mere technological architecture but a value co-creation oriented strategy. While facing persistent problems, China's paths exhibit significant and rapidly improving readiness for it. Second, the study provides new insights into, by positively bridging the linkage between platform governance and service innovation and proposing the service dominant platform (SDP) as a clear sustainable strategy. Finally, the study proposes two different resources-based models for guiding smart city initiatives in developing countries. By providing theoretical concepts to support public service innovation, identifying some implications for smart city developed in emerging countries, and suggesting some operational approaches to co-creating value against the local context, this paper has made a meaningful theoretical and practical significance about smart city.
機譯：在大城市地區(qū)的“智慧城市”建設中提供，整合和改善高效的公共服務已被證明是難以實現(xiàn)的。在本文中，我們提出了一種隨著ICT和更多互聯(lián)網(wǎng)企業(yè)計劃的發(fā)展而開發(fā)服務主導平臺的策略。我們使用SDP（服務主導平臺）的概念作為智慧城市建設中的關鍵因素，來解釋如何在平臺的形成和發(fā)展過程中共同創(chuàng)造價值。借鑒廣州名為WeChat的商務導向平臺和上海為政府導向的平臺的案例資料，圍繞動態(tài)周期性價值共同創(chuàng)造建立了與平臺和服務創(chuàng)新相關的理論分析框架，并確定了三個要素定義為價值主張，交換價值和使用價值的過程，它由開放，服務創(chuàng)新，治理和資源四個維度的不同SDP上的十個子元素組成。該研究做出了三點貢獻。首先，它提供了新的證據(jù)表明，追求智慧城市建設不僅是一種技術架構，而且是一種面向價值共同創(chuàng)造的戰(zhàn)略。在面臨持續(xù)存在的問題的同時，中國的道路顯示出重大而迅速的準備狀態(tài)。其次，通過積極架起平臺治理與服務創(chuàng)新之間的聯(lián)系，并提出服務主導平臺（SDP）作為明確的可持續(xù)戰(zhàn)略，該研究提供了新的見解。最后，該研究提出了兩種不同的基于資源的模型來指導發(fā)展中國家的智慧城市計劃。通過提供支持公共服務創(chuàng)新的理論概念，確定新興國家對智能城市的一些啟示，并提出一些在當?shù)乇尘跋鹿餐瑒?chuàng)造價值的操作方法，本文對智能城市具有了有意義的理論和實踐意義。

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  • 來源
    《Technological forecasting and social change》 |2019年第5期|168-182|共15頁
  • 作者單位

    Chinese Acad Sci, Inst Sci, Beijing, Peoples R China|Chinese Acad Sci, Inst Dev, Beijing, Peoples R China|Univ Chinese Acad Sci, Sch Policy & Management, Beijing, Peoples R China;

    Chinese Acad Sci, Inst Sci, Beijing, Peoples R China|Chinese Acad Sci, Inst Dev, Beijing, Peoples R China|Univ Chinese Acad Sci, Sch Policy & Management, Beijing, Peoples R China;

    Chinese Acad Sci, Inst Sci, Beijing, Peoples R China|Chinese Acad Sci, Inst Dev, Beijing, Peoples R China|Univ Chinese Acad Sci, Sino Danish Coll, Beijing, Peoples R China;

    Chinese Acad Sci, Inst Sci, Beijing, Peoples R China|Chinese Acad Sci, Inst Dev, Beijing, Peoples R China|Univ Chinese Acad Sci, Sch Policy & Management, Beijing, Peoples R China;

  • 收錄信息 美國《科學引文索引》(SCI);美國《工程索引》(EI);
  • 原文格式 PDF
  • 正文語種 eng
  • 中圖分類
  • 關鍵詞

    Smart city services; Service dominant platform; Value co-creation; Case study;

    機譯：智慧城市服務;服務主導平臺;價值共創(chuàng);案例研究;

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