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首頁(yè)> 外文會(huì)議>Service Systems and Service Management (ICSSSM), 2012 9th International Conference on >An empirical study on tourist satisfaction about high speed railway based on factors analysis—A case study on Shanghai-Nanjing intercity high speed railway
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An empirical study on tourist satisfaction about high speed railway based on factors analysis—A case study on Shanghai-Nanjing intercity high speed railway

機(jī)譯：基于因子分析的高速鐵路游客滿意度實(shí)證研究-以滬寧城際高速鐵路為例

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High speed railway has been one of main transportation means of tourists for travelling. Service quality, corporate image of high speed railway affect tourist satisfaction. In this thesis, by factor analysis, the author analyses the main factors which influence tourist satisfaction on the basis of Shanghai-Nanjing intercity high speed railway studies. The study found that service quality, riding comfort, riding convenience and fares rationality are main factors that influences tourist satisfaction for high speed railway, among them, service quality is the most factors, safety of high speed train is the most satisfactory factor in service quality factors, the cleanness and comfort of train are most satisfactory factors in riding comfort factors; traffic connections is not convenient between suburbs and destinations or market region in riding convenience factor; fares is the most dissatisfactory factor.
機(jī)譯：高速鐵路已成為游客出行的主要交通方式之一。服務(wù)質(zhì)量，高速鐵路的企業(yè)形象影響游客滿意度。本文通過(guò)因素分析，在滬寧城際高速鐵路研究的基礎(chǔ)上，分析了影響游客滿意度的主要因素。研究發(fā)現(xiàn)，服務(wù)質(zhì)量，乘坐舒適性，乘坐便利性和票價(jià)合理性是影響高速鐵路游客滿意度的主要因素，其中，服務(wù)質(zhì)量是最主要的因素，高速列車(chē)的安全是服務(wù)質(zhì)量中最令人滿意的因素。因素，火車(chē)的清潔度和舒適性是乘坐舒適性因素中最令人滿意的因素；就騎行便利性而言，郊區(qū)與目的地或市場(chǎng)區(qū)域之間的交通連接不方便；票價(jià)是最不滿意的因素。

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